Patient Services Rep - Bilingual Required

Finance · Mankato, Minnesota
Department Finance
Employment Type Full-Time
Minimum Experience Entry-level

Job Summary:

The Patient Services Representative (PSR) is responsible for managing all phases of the patient encounter check-in and check-out processes. The PSR works in a team environment in an effective and efficient manner to ensure excellent customer service and patient centered care.


Job Responsibilities

  • Effectively perform all check-in duties:
    • Greet patients in a timely manner.
    • Direct patients, vendors, guests to the appropriate person.
    • Verification of identity and gather all required data and forms for the appointment.
    • Data enter information accurately and timely in the appropriate EHR system.
    • Answering and returning phone calls as needed.
    • Open and close clinic doors at the appropriate scheduled hours.
  • Effectively perform all check-out duties:
    • Greet patients in a timely manner.
    • Collect all required data and forms.
    • Meet with patients on payments and to determine eligibility for Sliding Fee Program.
    • Educate patients to the financial process and options for the cost of their services.
    • Collect payment from patients.
    • Set up payment plans.
    • Data entry of payment into appropriate EHR system.
    • Reschedule appointments or refer to scheduling when appropriate.
  • Understand and refer patients eligible for programs to the appropriate staff member.
  • Ability to navigate difficult situations and emergency processes.
  • Keep the department Manager updated with any changes, concerns or issues regarding patients, programs, daily operations, outreach events, equipment needs, etc.
  • If bilingual, accurately and professionally interpret conversations.
    • If not bilingual, use appropriate and approved communication tool as needed.
  • Develop and maintain relationships with other ODHC staff to ensure efficient daily operations of all departments.
  • Be knowledgeable of ODHC services to provide integrated care to assist patients/families in accessing needed resources.
  • Know, understand, and ensure adherence to the organization’s policy related to the patients’ right for confidential care and HIPAA.
  • Keep updated on ODHC current events, changes in the workplace, policies and procedures.
  • Read email, Intranet, and other communication tools on a regular schedule and respond in a timely manner to requests, where applicable.
  • Perform other tasks as assigned.

Knowledge, Skills, Abilities, Qualifications:

  • A minimum of a High School Diploma or equivalent.
  • Experience working in a customer/patient service position.
  • Experience working with a diverse population of people.
  • Strong interpersonal skills.
  • Exceptional verbal and written communication skills.
  • Excellent time management and organizational skills.
  • Ability to work independently or in a team environment.
  • Confidence, professional judgement and grace under pressure.
  • Knowledge of financial assistance/insurance programs are a plus.

Bi-lingual in Spanish or Somali language and understanding of the Latino and/or Somali culture is a requirement.

Thank You

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  • Location
    Mankato, Minnesota
  • Department
  • Employment Type
  • Minimum Experience